Refunds, in plain English.

Every paid product on this site comes with a 14 day money back guarantee. Buy it, go through it, and if it is not for you, ask for your money back within 14 days of your purchase. You do not have to argue your case with me.

That covers all three products:

• The AI OS Kit, $47
• The AI OS Prompt Pack, $17
• Your AI Team, $197

Two ways, whichever is easier:

• Email me at kojak@hellokojak.com with the email address you bought with. That is all I need to find the order.
• Use the refund link on your Gumroad receipt.

Gumroad handles the payment side, so the refund goes back to the card or account you paid with. There is no store credit and no voucher.

Gumroad processes it quickly. How fast it lands depends on your bank, and that part is out of my hands. A few working days is normal, and some banks take longer.

If you paid in a currency other than dollars, your bank sets the exchange rate on the way back, so the amount you see can differ slightly from the amount that left.

A refund closes your access to the product and to all future updates.

That is the whole trade. The products are downloads, so you keep whatever files are already on your computer, but the download link stops working and you stop getting the free updates that paid buyers get. Asking for a refund and carrying on using the files is not how this works.

After 14 days the sale is final. If something is broken, or a step in a guide no longer matches what the tool does, tell me anyway. Fixing it is my job and updates are free, so a broken product gets repaired rather than refunded.

Email me. A duplicate order or an obvious mistake gets refunded whether or not the 14 days have passed.

The free guides and the Front Row waitlist cost nothing, so there is nothing to refund. You can unsubscribe from the emails at any time.

If something has gone wrong, email me first. I would rather refund you in a day than have you spend a week fighting your bank. Gumroad is the merchant of record, so any formal payment dispute is decided by Gumroad and your bank, not by me.

I would rather you had your money back than felt stuck with something you do not use. A refund costs me less than a buyer who resents the purchase. If the refund rate climbs, that tells me the product needs work, which is information I want.

kojak@hellokojak.com. I answer within 3 to 5 business days.

This policy sits alongside the terms of service and is governed by the laws of the Kingdom of Bahrain.